At HMG Media, we aim to deliver high-quality digital marketing and creative services. Because our work is strategic and time-based, we do not offer refunds on services already completed or retainers already paid.
Refunds may only be considered when:
Payment was made in error.
No work has begun on the project.
A duplicate payment was submitted.
SEO retainers
Monthly service retainers
Completed design work
Website development hours already worked
Strategy documents, audits, or consultations
Clients may cancel monthly retainers with 30 days’ notice. Work completed during the notice period remains billable.
For questions regarding refunds, contact: [email protected]